25th March 2020
Dear Valued Customer,
The safety and well-being of our customers, employees, and families is the top priority for all of us at Snorkel. In the current environment, we feel it is important to monitor the rapidly evolving situation involving coronavirus (COVID-19) and provide updates as this situation develops.
Immediate Changes to Operations
As you will be aware, the Government implemented a rigid ‘stay at home’ policy to all citizens, effective Tuesday, March 24th, in response to the COVID-19 virus. This affects all businesses, except those providing food, medical supplies and life-sustaining services including Snorkel UK.
In compliance and to ensure the safety and well-being of our workforce, customers, suppliers and community, we have taken the responsible decision to temporarily suspend all production operations at our Vigo Centre facility, with immediate effect.
We will continue to closely monitor the latest guidance from the UK Government and World Health Organisation, and have provisionally scheduled a return to full production by 11th May 2020. This remains subject to change, and we will provide further updates in due course.
We have restricted meetings and gatherings to a limited number in large areas, and when possible, to attend meetings by telephone or video conferencing.
Here to Support You
Despite these regional restrictions, we remain committed to fully supporting our customers throughout this period. Our customer service, spare parts, technical support, and administrative functions will continue to be available via your existing contacts, by telephone or e-mail. Our field-based sales representatives are unaffected by these changes, and remain contactable for any inquiries.
During this period, Snorkel UK will be processing limited spare parts orders from the UK facility, with priority given to urgent ‘vehicle off road’ situations. However, we will utilize our parts stocks held across our global business locations to maintain spare parts availability.
How to Reach Us
Our team can be reached via the existing phone and e-mail channels, Monday to Friday from 8:00am – 4:00pm (GMT). For convenience, please find below key department contact details:
- Customer Service & Sales – T: 0191 461 6825 or E: firstname.lastname@example.org
- Spare Parts & Technical Support – T: 0191 461 6855
- Emergency Support – T: 07879 483 162 or E: email@example.com
You can also find direct contact details for the Snorkel UK team here.
Additionally, you can access Snorkel technical publications, interactive spare parts manuals and obtain spare parts pricing online 24/7 at The Platform, and find lots of helpful technical support videos, articles and other informative content on The Toolbox.
We sincerely hope that you, your family and your colleagues remain safe and healthy during this difficult time. Our commitment to supporting you now, and in future, is unwavering and we will do our upmost to minimize disruption while ensuring the well-being of our team, and our wider community.
With that said, we do ask for your patience and understanding as we navigate this challenging and rapidly evolving situation. Thank you for your continued support and loyalty.